1. Acceptance of Terms

By using uluviu.com or booking a stay at Uluviu Villa, you agree to these terms. If you do not agree, please do not use the website or make a reservation.

2. Reservations

A reservation is confirmed only after we send written confirmation and receive the required payment. The person making the booking is responsible for ensuring all guests follow these terms. Uluviu Villa accommodates up to 18 guests across six bedrooms.

3. Rates and Payment

Rates are shown at the time of booking and may vary by season and length of stay. Payment schedules, accepted payment methods, and any applicable taxes or service charges are stated in your booking confirmation. [CONFIRM: deposit percentage and balance due date]

4. Cancellation and Changes

Requests to change or cancel a booking must be sent in writing to [email protected]. Refunds, if any, follow the cancellation schedule in your booking confirmation. [CONFIRM: cancellation tiers, refund rules, no-show policy]

5. Check-in and Check-out

• Check-in is from 3:00 PM and check-out is by 11:00 AM.
• Early check-in and late check-out can be arranged subject to availability.
• Valid ID or passport is required for every adult guest on arrival.

6. Occupancy, Visitors and Events

The number of guests must not exceed the number confirmed in your booking. Parties, events, and external visitors must be registered in advance with our concierge team. We may decline or end gatherings that were not approved.

7. House Rules

• Smoking is strictly prohibited indoors.
• Please respect our neighbours and keep noise low during quiet hours.
• Illegal activity of any kind is not permitted on the property.
• Guests are asked to treat the villa, furnishings, and staff with respect.

8. Pool and Wellness Facilities

The saltwater pool, hot tub, and infrared sauna are used at your own risk. Children must be supervised by an adult at all times. Please follow the usage guidance provided by our team.

9. Concierge Services

Services such as airport transfer, car rental, private chef, babysitting, in-villa massage, and reservations may be delivered by independent partners. Pricing and availability are confirmed before the service is arranged.

10. Damage and Liability

Guests are responsible for loss or damage to the property caused by them or their visitors, and repair costs may be charged to the booking holder. Uluviu Villa is not liable for loss of or damage to personal belongings, or for injury arising from the guest’s own actions, to the extent permitted by law.

11. Force Majeure

We are not responsible for failure to deliver a stay caused by events beyond our control, such as natural disasters, government restrictions, or utility disruptions. In such cases we will work with you on a fair alternative.

12. Website Use

All text, photographs, and branding on uluviu.com belong to Uluviu Villa or its licensors and may not be copied or reused without written permission. Information on the site is provided in good faith and may be updated without notice.

13. Governing Law

These terms are governed by the laws of the Republic of Indonesia. Any dispute will first be handled through good-faith discussion, and otherwise submitted to the competent courts in Badung, Bali.

14. Contact Us

Uluviu Villa
Jl. Pura Pengulapan, Ungasan, Kecamatan Kuta Selatan, Kabupaten Badung, Bali
Email: [email protected]
Phone / WhatsApp: +62 811-1626-388